1. Ordering Questions

What is Merakicustomdresses all about ?

We specialise in manufacturing custom dresses, tailor made dresses for women and party wear for boys and girls. Each product is is made based on your selection of design, fabric, and measurement details.

After my first order of custom made dress, will I have to provide measurement again the next time I order?

No, the details of your last order of custom dress and your measurements will be saved in your profile. You can login and simply order using the same measurement profile. You can also make necessary changes in your saved measurement for your next order if you wish. We highly recommend when you change your measurements in your account also please drop us an email regarding your changes and preference. We check each and every email and communication on email will help us to know what you are looking for

Can I make changes to my order of custom dresses or cancel order once placed?

If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. Just email us with the subject line of Change Request To Order Number **** to 'support@merakicustomdresses.com'.

Can I have specifications/ details added to my order which are not provided in the options shown by you?

Yes, there is an Instruction section where you can give additional details. We will confirm within 24 hours in case it is not possible to process based on the additional specifications. You can also drop us an eamil with your additional specifications.

Is there a size restriction for any kind of dresses - evening, cocktail, prom, casual etc or for custom clothing for boys or girls?

There is no size restriction, as these are made especially for you.

For whom do you make made to measure clothing?

We make custom clothing for all sizes and shapes. We take online orders for customised garments for women and children. We make custom dresses for very tall women or custom desses for petite women, custom dresses for plus size women.

How do I take my measurement for custom clothing?

Please refer our measurement guide which will help you take your body measurement.

I have a favourite dress and I wish to have another one which is exactly the same fit by using some other fabric.

Please email us on support@merakicustomdress.com with your dress image and requirement. We will then communciate with email for further instructions.

I have a dress design and I want you to make a dress of the same design.

Please email us on support@merakicustomdress.com with your dress designand requirement. We will then communciate with email for further instructions

2. Shipping Questions

What is the delivery period once I have placed my order for a custom dress?

It generally takes around 2-3 weeks to dispatch your dress from the time you have placed the order. Once shipped it can take around 4-5 days to reach you. We will update you with the tracking number so that you can track your shipment online. Shipping may actually take less time than what is stated here, however if the order is on hold due to reconfirmation for measurements or fabric stock issue or for any other reason if there is a delay in shipment, our customer support team will be in continuous discussion with you and assist you if the order is urgent.

After my first order of custom made dresses, will I have to provide measurement and other specifications again the next time I order?

No, the details of your last order of custom clothing your measurements will be saved in your profile. You can login and simply order using the same measurement profile. You can also make necessary changes in your saved measurement for your next order if you wish. We highly recommend when you change your measurements in your account also please drop us an email regarding your changes and preference. We check and every email personal and communication on email will help us to know what you are looking for

How do you ship your products and what is the cost for shipping?

Fedex is our shipping partner worldwide. Shipping is based on the no of products you order. Shipping for 1 dress - USD 25, 2 dresses - USD 40, 3 dresses - USD 50, 4 dresses - USD 60 and so on

How can I track my order?

We will be emailing you updates on what's happening with your order and once it is shipped we will send you your FedEx tracking number via email and you can track your shipment right to your door.

Do you ship to PO boxe?

For security reasons, Fed ex do not ship to P.O. boxes, kindly provide us with your residence or office address.

3. Payment

Can the payment for custom dresses be made on delivery?

No. Payment has to be made at the time of placing the order as these are custom made only for you.

What are my payment options for Meraki tailored clothing?

We accept payment through Paypal to ensure your payments are absolutely secured. You can use your credit card for making payment through paypal.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.

4. Return and Refund

Which has better stain resistant properties - conventional matt vitrified tiles or Johnson Endura Sandex stain free tiles ?

You can request for a redo of the dress without any cost in the following situations -

The measurement and fit of the dress is not within the tolerable limits of the measurements in your profile

There is an error in our part in terms of order execution or shipment.

As these garments are custom made specifically for you we do not provide any refund. We have been making custom made dresses and clothing for long and have found that if you measure according to our instructions given the possibility of any error is minimal. You shall have seven calendar days to claim for any redo of the clothing. If the claim is not made by the client within 7 calendar days Meraki shall be relieved of any obligation and or liability to the client. Meraki shall within 45 days after the claim has been proven for product default remake a new pair absolutely free of basic cost.

FREE ALTERATIONS

We provide free alteration service for made-to-order items one time within allowed range. The round shipping will be on your own cost.