Shipping and Returns

Shipping

We ship our custom bespoke clothing all over the world – shipping is through FEDEX. You have to pay for shipping in addition to the cost of your jeans. It generally takes around 2 weeks to dispatch your tailored clothing from the time you have placed the order. Once shipped it can take around 4-6 days to reach you. We will update you with the tracking number so that you can track your shipment online. Shipping may actually take less time than what is stated here, however if the order is on hold due to reconfirmation for measurements or fabric stock issue or for any other reason if there is a delay in shipment, our customer support team will be in continuous discussion with you all the time and assist you if the order is urgent.

Lead Time

It generally takes around 2 -3 weeks to dispatch your tailored clothing from the time you have placed the order. Once shipped it can take around 4-6 days to reach you. We will update you with the tracking number so that you can track your shipment online. Shipping may actually take less time than what is stated here, however if the order is on hold due to reconfirmation for measurements or fabric stock issue or for any other reason if there is a delay in shipment, our customer support team will be in continuous discussion with you all the time and assist you if the order is urgent.

Cost of Shipping

Shipping is calcuated based on the no of items ordered. Cost of shipping for 1 item - USD 20, 2 items - USD 35, 3 items - USD 50, 4 items - USD 60 and so on...

Delivery

Delivery is made to the address specified by you at the time of placing the order on the website. P.O. addresses are not accepted by our shipping partners. In case you need to change the address please do so within 4 days of placing the order. Made to order Jeans shall not be held responsible for any delay in delivery resulting from incomplete or inaccurate information provided by the client or in case of no show at the address provided.

Payment

The product price will those applicable on the date of placing the order on the website as displayed on the website except where the client has been given any discount coupons. The price shall be paid in the currency shown on the website. Client has to make full payment at the time of placing the order through the secure payment system on the website. Our payments are through Paypal – you can use your credit card while making payment through Paypal. Meraki reserves the right to change the price of the products at any time without prejudice to ongoing orders.

Shipping address other than billing address

If you want the product to be delivered to an address other than yours, you may do so at the checkout page – shipping address can differ from billing address.

Return and Refund

At Merakicustomdresses we take utmost care to ensure that our products meet quality standards and are made specifically as per your instructions. As these are custom made - each of our product is individually made and hand crafted - there is always a possibility of actual measurement to vary slightly from the given measurements. But before we dispatch there is a strict quality check and we dispatch only after we are completely satisfied about our product.

You can request for a redo of the dress without any cost in the following situations -

The measurement and fit of the dress is not within the tolerable limits of the measurements in your profile

There is an error in our part in terms of order execution or shipment.

As these garments are custom made specifically for you we do not provide any refund. We have been making custom made dresses and clothing for long and have found that if you measure according to our instructions given the possibility of any error is minimal. You shall have seven calendar days to claim for any redo of the clothing. If the claim is not made by the client within 7 calendar days Meraki shall be relieved of any obligation and or liability to the client. Meraki shall within 45 days after the claim has been proven for product default remake a new pair absolutely free of basic cost.

FREE ALTERATIONS

We provide free alteration service for made-to-order items one time within allowed range. The round shipping will be on your own cost.